What methods of payment do you accept?

Currently, we accept Visa, Mastercard and PayPal (through PayPal's merchant facilities).  If you are an Australian resident, we also accept money orders, cheques, direct bank deposit (contact us for bank account details) and we can process credit cards over the phone (call Tina on 0413 247 668).  If you choose to pay via money order, cheque or bank deposit, please be aware that we will not post your order until your payment is cleared.  The fastest way to get your order posted is to pay via PayPal or credit card.  For your peace of mind, we are a Verisign secure site - 100% secure online shopping!

What is your Shipping Policy?

Australia:
Regular postage on all Serendipity By Design Jewellery is free within Australia through Australia Post. As all of our products are unique and unable to be reproduced, we recommend upgrading to registered post ($2.30) and offer this option in the check out process. Registered post offers a unique ID number for each parcel and insurance up to $100. Signature is required upon delivery. Delivery can be expected 4-5 business days after dispatch.  We endeavour to dispatch your parcel within 2 days of payment.
International:
Postage on all Serendipity By Design Jewellery is free internationally. We use Air Mail which does not include insurance however Extra Cover (formerly Insurance) is available to most countries. Where available, the Extra Cover fee is $8.45 (AUD) for the first $100 or part thereof, plus $2.25 (AUD) for every additional $100 or part thereof, up to $5000. If you would like Extra Cover on your package, please inform us via customerservice@dichroicglassdesigns.com. The cost of Extra Cover will be at your expense. Delivery can be expected 7-21 business days after payment depending on destination and destination country processing time.
Glass Wall Art/Home Art:
We do not cover the cost of shipping on these items. Please contact us before completing checkout with details of the item/s you would like to purchase along with your delivery address via customerservice@dichroicglassdesigns.com. We will notify you of the postage costs. Local pick-up is welcome.

We take no responsibility for loss of your order in the postal system unless you have Extra Cover (insurance).

What do I do if I have problems with my order?

Please Contact Us immediately via customerservice@dichroicglassdesigns.com.  Your business is very important to us and we will endeavour to amend the issue as quickly and smoothly as possible!

What is your Return Policy?

Your business is important to us!

- You may return items purchased from Serendipity By Design within 30 days of postmark. The items must be in new condition, with original packaging and accessories for an exchange or full refund (minus your shipping costs).

- If an item is damaged or defective upon delivery, please contact us within 30 days of postmark via 0413247668 (within Australia) or customerservice@dichroicglassdesigns.com with a description of the problem. We will give your item top priority and endeavour to repair the item, replace the item or offer a refund, including the return shipping cost.

- Please note: We can only issue a refund on items that are returned within 30 days of postmark.

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.

How can I get in touch with you if I have a question?

Please see the Contact Us page for our contact details (email, telephone and postal address).

What is Dichroic Glass?

Please see the Dichroic Glass link for information on this amazing medium.

I would like a chain longer than 18".  Can you provide this for me?

 Send us an email via customerservice@dichroicglassdesigns.com specifying the chain type, colour and length and we will notify you of whether or not we are able to meet your request.  If we are able to supply the requested chain, there may be a small additional fee.

I broke my pendant - can it be fixed?

Please contact us if you do break your jewellery via customerservice@dichroicglassdesigns.com.  Be sure to collect all of the pieces of the broken jewellery (a zip-lock bag is a good idea).  We are happy to repair the item free of charge, however you will have to cover the cost of postage.  If we are unable to repair the item to its original condition, we will still be able to make something special with it.

  Why are some pendants more expensive than others when they appear to be the same size?

• Some pendants have sterling silver bails.  These cost more than silver-plate or gold-plate bails.
• Dichroic Glass (and Art Glass) varies greatly in price when purchased in sheets from the manufacturer.  Our dichroic glass jewellery varies in price dependent on what type of glass was used in its creation.
• The time it takes to create a piece of our glass jewellery is also taken into consideration when pricing each individual piece.
• The jewellery in the thumbnails (photos) appears fairly uniform in size, however the size of each piece varies greatly.  Please be sure to read the product descriptions where we include the width and length measurements.